If your documents don’t pass verification, they will be assigned one of the following statuses:
- Try Again
- Declined
If you receive the "Try Again" status, follow these steps to understand why your document was not accepted:
- Click "Try Again" on the verification page.
- A reason for the rejection will be provided. Correct the issue, then click the "Upload New" button to resubmit your document.
Note: Documents are typically rejected because they don’t meet the specified requirements. Before re-uploading, ensure that the photo is clear and bright, all corners of the document are visible, and your full name, numbers, and dates are easy to read.
If one of your documents receives the “Declined” status, it means the system couldn’t read it properly.
To fix this issue, follow these steps:
- Click on the declined document, then select the "Contact Support" button.
- You’ll be redirected to your email client with the issue pre-filled in a draft. Send the email, and our support team will assist you.
For more information, contact our support team directly.