The majority of payment systems typically process transactions immediately upon receiving confirmation, usually within one business day. However, this may not be the case for all payment providers or in every situation. The specific processing timeframes are usually indicated on the provider's website or displayed during the transaction process.
If you haven't received your funds, here's what you can do:
1. First, ensure that you are using the Real account and not the Demo account. Transactions will not be visible if you are still using the Demo account.
2. If your payment remains in a "Pending" status for more than one business day, or if it has been completed but the funds have not been credited to your account, please reach out to us via email at support@stockity.id or through the live chat.
3. If necessary, you can request payment information. To provide you with the necessary details, we require the transaction code, which is a sequence of lowercase letters and digits. For example: cf312f4ffb626h46ab888aa698115424.
To share the transaction code, please follow these instructions:
Desktop:
- Go to the Transaction history tab in the Cashier section
- Select the relevant transaction.
- Click on the "Copy Transaction" button.
- Paste the transaction code into the support chat or email it to support@stockity.id.
Android app:
- Choose "Balance" in the left-side menu OR go to Profile (right bottom corner) → Balance (updated app).
- Click on the desired transaction.
- Press the "Copy Transaction ID" button.
- Paste the transaction code into the support chat or email it to support@stockity.id. You can also use the "Contact support team" button within the transaction details.
iOS app:
- Select the "Balance" section from the left-side menu on the platform.
- Take a screenshot of the relevant transaction.
- Send the screenshot via the support chat or email it to support@stockity.id.