In exceptional cases, there may be instances where payment providers require more time to process transactions. If the maximum waiting period has elapsed and your payment is still in a "Pending" status, please follow these instructions:
For users of the web version:
1. Go to the "Transaction history" section, select your pending deposit, and click on "Waiting for more than N days?".
2. Click on "Contact support". This option will be accessible if the waiting period has exceeded.
3. Select "Copy transaction details" and click on "Open chat".
4. Paste the copied details into a message to the support team and hit "Enter" to send. Our support team will assist you in resolving the delay associated with your deposit.
For users of the mobile version:
1. Access the menu and tap on "Balance".
2. Tap on your pending deposit to view the transaction details.
3. Tap on "Contact support". This option will be available if the waiting period has been exceeded.
4. A message to the support team will be automatically generated. Press "Send" to submit the message, and our support team will help you resolve the delay with your deposit.