When you initiate a withdrawal of funds, it goes through a three-step process:
- Your withdrawal request gets approved by us and is forwarded to the payment service provider.
- The payment service provider then handles your withdrawal.
- Lastly, the funds are received by you.
Please note!
Payment service providers may take anywhere from a few minutes up to three business days to deposit the funds into your account. Occasionally, due to circumstances such as public holidays, the payment provider’s policies, and so on, it can take up to a week. You can refer to Section 5.8 of the Client Agreement for more information on withdrawal terms and conditions.
Approval time
Upon submitting a withdrawal request, it is marked as "Approving" or "Pending" (in certain mobile app versions). We strive to approve withdrawal requests as quickly as we can. The timeframe for this process is determined by your status and can be found in the "Transaction History" section.
1. Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab. For mobile app users: open the left side menu, and choose the “Balance” section.
2. Click on your withdrawal. The approval period for your transaction will be indicated.
If your withdrawal request is taking longer than usual to get approved, please reach out to us by clicking on the "Waiting for more than N days?" link (or the "Contact support" button for those using the mobile app). We will strive to resolve the issue and expedite the process.
Processing duration
Once your transaction has been approved by us, it's passed onto the payment provider for further processing and is marked as "Processing" or "Approved" in some versions of the mobile app.
Every payment provider has its own unique processing duration. To get details about the average processing time (which applies in most cases) and the maximum processing time (applicable in a few cases), click on your deposit in the "Transaction History" section.